Last updated: 19th March, 2024

Freshskills (“Freshskills”, “we”, “us”, “our”) is committed to protecting the privacy of individuals (“you”, “your”) who use our websites, platforms, training programs and related services (“Services”). This Policy explains how we collect, use, store and disclose Personal Data under applicable Indian laws, including the Information Technology Act, 2000, SPDI Rules, and the Digital Personal Data Protection Act, 2023 (as applicable).

By accessing our Services, you consent to the practices described in this Policy.

 

1. Information We Collect: We collect the following categories of Personal Data as required to provide our Services

• Identity & Contact Data: name, phone number, email, address, date of birth.
• Education & Professional Data: qualifications, resumes, projects, assessments, certificates.
• Payment & Transaction Data: billing details, transaction records (payments are processed by third-party gateways; we do not store raw card information).
• Technical Data: IP address, device information, browser details, usage analytics, cookies.
• Communications: messages, queries, support tickets.
• Sensitive Data (limited): passwords, and only where necessary, health or accommodation information.

2. Purpose of Data Use: We process Personal Data strictly for

• providing and managing the Services, courses, assessments and certifications;
• communicating updates, support and administrative information;
• enabling placement assistance (including sharing your profile with employers with your consent);
• processing payments, generating invoices and resolving payment issues;
• preventing fraud, ensuring security and complying with legal obligations;
• improving the quality, performance and content of our programs.
• We do not sell Personal Data under any circumstances.

3. Sharing of Information: We may share Personal Data with:

• service providers (hosting, payment gateways, analytics, communications);
• employers and placement partners (with your consent);
• auditors, legal advisers and regulators, where required by law;
• authorities in response to legal processes or government requests.
• All service providers are contractually obligated to maintain confidentiality and security.

4. Data Security & Retention : We use reasonable security measures (technical, administrative and organisational) to protect Personal Data from unauthorized access or misuse. Data is retained only for the duration necessary to fulfil the purposes stated in this Policy, meet legal requirements, or resolve disputes.

5. Cookies & Tracking: We use cookies and similar technologies for authentication, analytics, and improving user experience. You may adjust cookie preferences through your browser settings.

6. Your Rights: Under Indian law, you may:

• access or request correction of your Personal Data;
• request deletion where legally permissible;
• withdraw consent (does not affect processing already completed);
• raise concerns with our Grievance Officer.
• We may require identity verification before acting on requests.

7. Children’s Data: Our Services are not designed for individuals under 18 years of age. We do not knowingly collect data from minors without parental consent.

8. Grievance Officer: As required by Indian law, Freshskills has appointed a Grievance Officer:

• Name: Pranav Choudhary
• Email: pranavchoudhary@freshskills.co

9. Changes to This Policy: Freshskills may update this Policy periodically. Revisions become effective upon publication with an updated date. Continued use of the Services indicates acceptance.